Terms of Service

Last updated: March 9, 2026

1. Acceptance of Terms

By accessing or using the Klyra platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Klyra is an AI-native B2B customer success and support platform that provides omnichannel inbox management, AI-powered support automation, account health intelligence, and related features. The Service is provided as a cloud-hosted SaaS application.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access.

4. Subscription and Billing

  • The Service is offered under subscription plans with varying features and usage limits.
  • Free trials are available. No credit card is required for trial access.
  • Paid subscriptions are billed on a recurring basis (monthly or annually) as selected at checkout.
  • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
  • We reserve the right to change pricing with 30 days' notice to active subscribers.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems.
  • Transmit any malware, viruses, or harmful code through the Service.
  • Use the Service to send unsolicited communications (spam) to end users or contacts.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Exceed published API rate limits or abuse the Service in a way that degrades performance for other users.

6. Data Ownership

  • Your Data: You retain full ownership of all data you submit to the Service ("Customer Data"), including conversations, contacts, accounts, and custom content.
  • License to Us: You grant Klyra a limited license to process your Customer Data solely to provide and improve the Service.
  • Data Portability: You may export your Customer Data at any time through the Service's export features or by contacting support.

7. AI Features

The Service includes AI-powered features (automated responses, health scores, churn predictions, content suggestions). These features are provided as tools to assist your team and are not guaranteed to be error-free. You are responsible for reviewing AI-generated content before it is sent to your customers.

8. Multi-Tenant Isolation

Each organization's data is logically isolated within the Service. We implement multiple layers of tenant isolation to ensure that your data is never accessible to other organizations.

9. Service Availability

We strive to maintain high availability of the Service. We do not guarantee 100% uptime. Scheduled maintenance windows will be communicated in advance. Our current uptime status is available on our public status page.

10. Limitation of Liability

To the maximum extent permitted by law, Klyra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold Klyra harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate the agreement at any time. Upon termination, your access to the Service will cease, and we will retain your data for 30 days to allow for export, after which it will be permanently deleted.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

15. Contact

For questions about these Terms, contact us at [email protected].